TM Wholesale Team Building

I'm really eager to share some of the stories behind the team building programme that i joined in Bagan Lalang, Sepang from 14th-16th April 2005..but due to some workloads and shortage of staffs here in 1090, have to put it on hold till now....so here are some of the things that i've learned and still can remember till now, of which i strongly believed could benefit any one of us...the employee of Telekom Malaysia..or better known as TM after the rebranding exercise.. nyeh nyehh.....

1. Malaysian people mental model/LHC

We, the Malaysian like to make assumptions and perception towards anybody that we're dealing with in our everyday lives...and those assumptions are all the things that are unsaid...and stored in our left hand column (LHC). It is suggested that all those unsaid things are better being said and throw out and clearly communicated to the 2nd party to prevent miscommunication/negative perception from the other party towards us....

Example: Say kita tgh ada conversation ngan bos, then masa tgh bercakap/berdiskusi tuh tak semua idea or things yg kita rasa nak cakap kat bos, tapi kita tak cakap n just simpan jer sbb takut bos pk hish budak ni ntah pepe la idea dia...or kite rasa tak patut cakap though sebenarnya benda tuh important..so jadikla communication breakdown..or ending up rasa tak puas hati...then kite startla buat assumptions dlm otak kiri kita...kalo aku cakap kang bos kata ape lak...or nanti bos takleh accept..or kang bos kata aku ni memandai la plaks...etc etc.....paham dak???

2. Pattern/Habits

hehe these are some of the negative patterns/habits commonly find in Malaysian/employee of TM :p

MC pattern, last minute pattern, busy body pattern, look like busy pattern (LLB), blame others pattern, urgent leave pattern, and the list goes on and on...sounds familiar rite???? ....so after attending this course, looks like there's lot of bad things about me that need to be changed...come on come on rebranding yourself yati!!

3. Negative Instructions

We must use positive instructions to educate our kids/other people to ensure they'll follow the instructions..or if not follow at least to make them understand the real meaning behind the instructions. etc:

Dont climb the tree ----> Avoid climbing the tree.

Taknak merokok -----> Merokok membahayakan kesihatan

Jangan buang sampah di merata-rata tempat ------> Silalah menjaga kebersihan persekitaran kita

Sometimes, i dont know whether u guys notice or not, the more we said dont/jangan to our kids..the more they'll intend to do all those prohibited things...so kiranya tak berkesan la kan larangan kita tuh..so why not we try to rephrase the sentence in a more positive way...hehehe

Ok guess that's all for now...actually there's a lot more to be shared here but cant remember la...time tgh type duk asyik ade interruption darik customer hehe....so happy reading and happy rebranding ourselves :)

my ever 1st working Saturday...

Hmm i'm in the ofis rite now...and there're only 5 of us here...today/working saturday :( ...alone..in this small, fully covered, isolated ofis in cyberjaya...hum hum...surprisingly so many calls coming in today!!! Dockets pon byk huhuhu...unfortunately there's nothing much we can do except finding n chasing the standby team to attend to all these fresh + 'lemau' dockets. Missing my babies very muchhh (Idlan n abahnyer hihi)...sian Pruzz, kena taking care that lil Idlan all on his own. Called him just now, luckily he managed to get Idlan to sleep..but i guaranteed tak lama lagi sure Idlan akan bgn...our little son mmg tak suker tido siang..and that makes us so difficult to complete our chores in a proper and manageable way...coz almost every secs have to stay in front of him..either playing or talking or just to make sure we're reachable and accessible to his sight :p
Tinggal kejap sket dia dah start berbunyi..memula tu slow jer, makin lama makin kuat suara dia..last2 menangis..bila kita muncul depan mata dia automatic senyap balik...aduiiii menduga mama n abah betul si Idlan nih. Dulu tak macam ni...bila nak masuk 4 bulan baru dia act macam ni...betul la org cakap babies keep on changing from time to time..today he's acting like this, tomorrow gonna be different...the day after tomorrow again will change hm hmmmmm...but i guess that's what makes babies to be so special n soooo adorable in the eyes of the mommies n dadies out there rite???

And last two days i got this unwelcomed email from HR saying.....
~ Congratulations! You have been selected to attend a Teambuilding Program; a program specially designed and approved by TM Wholesale Management for TM Wholesale Executives.~

Arghh tensinyerr...it's going to be a three-day program at Bagan Lalang, Sepang (jauhhhnyerrr) and i bet it's gonna be totally wholly bored+exhausting course...damn! And again that means i have to leave Idlan with his abah on that 3 days...siannye Pruzz! Skang dah terbayang-bayang Idlan akan bertempur ngan abah siang dan mlm berdua jer...normally either of us take turns to wake up at nite to feed him..now it'll only be his abah to accompany him...really hope Idlan will behave for the whole 3 days..pls eh sayang mama kena good ok!

p/s: kak aida ofismate aku cakap skang aku dah berubah sejak balik dari pantang..tahap kesabaran dah semakin menurun..yati dah semakin pandai bersuara cakap pedas2 hehe...ni aku rasa pasal duk kat 1090 la nih...dealing ngan customers yg hampehs2 + naik lemak...so aku pon dah semakin kurang tahap kelembutan dan kesabaran...tapi mmg betul la, tak suke betul customers yg hampeh2 + berlagak tak kena tempat nih...dear Mr/Ms customers, you all are not always right ok!!

Balik Kampung...

Hmm lama dah tak mengupdate blog...tak berkesempatan la...anyway last week mama n abah bawak Idlan balik kampung kat Junjung, Kedah...1st time bwk balik Idlan nih..so inilah citer Idlan sepanjang berada kat Kedah...

31 March

Bertolak darik umah around 7am..Idlan still busuk tak mandi lagik pagi tuh....mata dia segar bugar jer hehe..mama placed Idlan dlm rocker..so sepjg journey Idlan duk dlm rocker...kekadang mama angkat n riba Idlan bila dia dah boring...suke bukan main bila dia bley diri...duk la asyik tgk kiri kanan kiri kanan...then stop kat RNR Tapah utk mandikan Idlan..not bad la tpt persalinan baby...kitorang bwk termos isi air panas...so mandilah Idlan dlm sink tuh hehe...syiok jer dia mandi tak nangis langsung....after siapkan dia, kitorang pi bekfas...again Idlan behave sesgt time tuh. Mama mkn nasi lemak sambil ribakan dia...good jek anak mama time tuh! Dlm keta Idlan mmg good, takde nangis2 or ngamuk langsung...kekadang tertido sendiri dlm rocker dia hehe...syok kena air cond kots.

Sampai kat umah tok n tok wan around 1220 noon...sampai jek terkejut depa tgk Idlan dah besor..hehe...then Pak Cak terus dukung Idlan n memain ngan dia...abg Aiman pon ader time tuh...1st time depa tgk Idlan.

Petang......

mama kat dapur kot, abah masuk dlm bilik sat...letakla Idlan dlm rocker sesorang depan tv...kitorang mmg slalu tinggalkan dia dlm rocker tgk tv..then bila abah pi depan tgk2 Idlan dah tergolek kat bawah skalik ngan comforter looney tunes dia isk iskk....terkejut badak kitorang...1st time dia jatuh darik rocker! Tapi anak mama strong, tak nangis langsung hehe...cuak kitorang kejap. Rupanya skang Idlan dah pandai lonjak2 kan badan kalo dia dah bosan duk dlm rocker tuh...marah nak soh org angkat la tuh :p

Tok Teh aka moyang Idlan dtg jenguk Idlan..sian tok tak larat angkat Idlan...tok dah tua, Idlan lak berat yg amat hehe...mak su pon dtg bwk Danish..hehe Idlan lagik besar darik uncle Danish lah!

1 April

Duk lepak umah jer...tapi Idlan manjang ngamuk tak tahu pesal...so at last tok soh abah amik buai abg Aiman..then letak Idlan dlm buai...memula muka cuak giler, almaklum 1st time naik buai nihhh...then henjut2 lelama tertido..senang gakla nak tido...tadela mama or abah kena dodoi2 as usual hehe....

Kat kampung Idlan mandi dlm besen mandi abg Aiman...syiok bukan main dia dpt mandi dalam besen besar! Kaki tak duk diam langsung, asyik berkocak-kocak cam snorkelling n berenang-renang dlm tuh hehe...besar esok bley pi snorkel ngan mama n abah ok!

2 April

Tgh hari pi umah Mak Cak kat Padang Lalang pasal adik Mak Cak nak tunang...memula tuh Idlan ok...bley la main2 n gelak2...siap berak lagik kat situ...hehe kat umah tok takmo berak, nak berak kat umah org gak :p Then tak lama pastuh rombongan lelaki sampai, so cepat2la bwk Idlan masuk dapur...then dia start nangis2..sbb panas n rimas kot. Mama n tok gilir2 dukung n comfortkan Idlan but still dia nangis gak n ngamuk2..huishh abis sumer org dengar....ke hulu ke hilir dukung Idlan last2 tok bwk dia kuar umah n dodoi2 dia...finally Idlan berjaya ditidurkan hehe...adoi balik tu penat bukan main..penat pasal bertarung nak comfortkan Idlan hehe...

3 April

Pi Summit ngan Pak Cak, tok and abg Aiman...dlm keta Idlan ok...kasik dia milk then dia tertido. Sampai Summit b4 kuar keta nak burpkan dia... terus dia terjaga n marah2...letak dlm stroller lagikla dia marah hehe...pegi the store nak carik baju n topi baru utk Idlan, tapi sempat duk sana kejap je takut Idlan nangis lagik. Balik from Summit dah penat giler...cuaca panas lak tuh, so mama n abah bukak fan 3...kuatla tuh kiranyer...then sumer tertido termasukla Idlan. Then ujan turun dgn lebatnya, tapi tak sedar...so fan still kuat...ptg tuh Idlan terus kena batuk huhuhu...sian dia.

4 April

Idlan nyer batuk makin teruk...kitorang balik kl today. Sampai KL terus pi klinik, doc cakap Idlan demam+batuk+flu. Iskk siannyer dia..doc kasik 3 jenis ubat...sampai umah kasik ubat terus dia tertido..mata layu jek tak larat nak bukak langsung...tido lama plak tuh. Seharian dia lesu siannyer tgk muka dia....asyik tido jekkk..suara dah serak2...nangis cam tak kuar suara...adui siannyer anak mama...:(

5 April

Mama n abah urgent leave today...Idlan getting better alhamdulillah..dah bley main2 n senyum2 as usual...tapi batuk still ader lagik la...

~Today~

Idlan dah sihat...batuk ade sketttt jek lagik...tapi dia dah aktif dah balik...skang kepala makin kuat..bila kasik Latihan Khidmat Negara dah bley angkat kepala n kaki cam superman hehe..cumelllnyerr anak mama!

Semalam abah belikan buai utk letak kat umah babysitter...sbb siang akak tuh kata Idlan kurang tido...tak tahula camner ari ni dia dlm buai nyer.....tak sabornyer nak balik tgk Idlan!!!