working as agent...

Scene 1

Customer Type: friendly, nice, dan seangkatan dgnnyer...

Calx: Welcome to Telekom Malaysia this is Yati
Customer: Hi Yati ni Arif dari Co. X....i nak tanye update pasal satu docket la..
Calx: Orait Arif cct number pls..
Customer: 1240xxxx
Calx: Ok jap eh...orait yang ni popd dah attend..nama dia En Y...dia dah tukar internal wiring kat SDF...so skang ni line dah ok lah!
Customer: eh jap jap lajunya cik yati...ulang balik bley tak?
Calx: (ulang la balik ayat tadi...)
Customer: Hah tukar kat stf...ape ke bende tuh?
Calx: Tak tak bukan stf..tu sekolah saya tuh..kitorang tukar wire kat sdf la...(gelak gelak...hoho)
Customer: o0o0o u stf ker dulu...eceeeee...
Calx: apsal awak sbp gak ker?
Customer: Eh tak aar...kite tak main aar sbp..kite dulu mrsm...
Calx: o0o0o ok..mrsm maner?
Customer: MRSM PC..
Calx: aiseh budak chepa ker...org kelantan ker?
Customer: emm caner nak cakap eh..mak la kelantan...
Calx: o0o samer la kite..mak saya kelantan gak...eh ok ok..so paham tak tadi? tukar wire kat sdf ok..nanti confirm kan ngan user ok! Kalau line tak ok lagik call balik 1090.
Customer: hehe okok...cakap laju susah aar nak tangkap...orait tq cik yati...bye bye! pepehal saya call balik eh..
Calx: ok ok call jer 1090...bye!

Scene 2

Customer type : Tak paham bahasa nyer type...

Calx: Welcome to Telekom Malaysia this is Yati.
Customer: Hi Yati i need to know latest remarks for this one la...1211xxxx.
Calx: Ok one moment pls...
Customer: okeh okeh!
Calx: Orait for this one, we're still coordinating the docket...dkt already dispatched but still not assign to any popd.
Customer: Haiyaaa how come still not assign? it's already been 2 hrs but still no one attending my dkt.
Calx: Very sorila Mr x...but u know that our agreement for restoration is 4 hrs rite?
Customer: I knowla 4 hrs..but i reported this one early in the morning maa..how come still havent checking?
Calx: Ok let us put this way...i'll call u once we know the latest update for this dkt...
Customer: Cannot be like this la Yati..u've got to push ur people la...telekom got many staff how come 2 hrs already still havent assign anyone??
Calx: ala we assign base on first come first serve basis la Mr x...u said u reported this morning...other customer also reported early in the morning...have to queue la...(dah tensi dah nihhh..grrrrr)
Customer: ye la ye la...ok u call me haa once u know latest remarks..
Calx: ok ok i will....

~ 5 minutes later....

Customer: aii Yati what's the latest update?
Calx: Ala Mr x still havent assign la....nevermind la u wait ok...i'll call u once we know the popd attending this dkt.
Customer: pls aarrr...u must push ur people haaa...i cannot wait for too long...customer doesnt have back up tau!
Calx: Ok Ok we'll try our best...i'll call u ok!!!


hmm...inilah rutin hidup sebagai call center agent...ada masa dpt customer yg ok..ada masa dpt yg hampeh..tapi scene 2 tu tadela teruk sgt lagik..ade yg lagik teruk darik tuh tapi tak dapat nak citer kat korang la..sensored..hehe kang heboh satu TM glamer 1090 plak nanti....